#8 - Crucial Conversations

CISOs often encounter situations where everyone has a different opinion, it's a high stakes decision, and emotions are running high.  These situations create crucial conversations opportunities where a CISO needs to be effective.  This podcast discusses how to turn disagreement into dialogue, surface any subject, and make it safe to discuss. Please listen as G Mark Hardy and Ross Young discuss the 8 step process from the book, "Crucial Conversations."

1. Get Unstuck 
2. Start With Heart
3. Master My Stories
4. State My Path
5. Learn To Look
6. Make IT Safe
7. Explore Others' Path
8. Move To Action

We recommend you visit the following Crucial Conversations Website to learn more https://www.vitalsmarts.com/crucial-conversations-training/

The Crucial Conversation Book can be found on Amazon https://www.amazon.com/dp/0071771328/ref=cm_sw_em_r_mt_dp_0Cj3FbY9KA429

Chapters

• 00:00 Introduction
• 02:13 How to have crucial conversations
• 06:14 How to make better decisions
• 09:54 The dangers of talking about business
• 14:26 The importance of clarifying what you really want
• 17:51 The importance of mutual respect
• 25:18 How to achieve a shared goal
• 29:11 How to partner together to stop terrorism
• 33:13 How to create a mutual purpose
• 37:08 How to speak your mind in a safe environment
• 40:52 The importance of being vulnerable
• 51:56 The importance of listening to people
• 54:56 How to be a successful CISO